Returns, Cancellations & Refund Policy

At Spider Clothing US, your satisfaction matters to us. We know that occasionally an order may not work out, and we’re here to make the process simple and transparent. Please review the policy below to understand how cancellations, returns, and refunds work on our website.

Order Cancellation Policy

  • Cancellation Window:
    Orders may be canceled within 12 hours of being placed.
    If you need to cancel, please email us as soon as possible at [email protected] with your order number.

    After the 12-hour window, most orders enter processing and can no longer be canceled.

Return Policy

We offer a 30-day return period from the date your order is delivered.

Return Eligibility

To qualify for a return:

  • Items must be unused, unwashed, and in new condition.

  • Products must include original packaging and tags.

  • Items showing signs of wear, damage, or alteration cannot be accepted.

How to Start a Return

To initiate a return, contact us at [email protected] within 30 days of delivery with:

  • Your order ID

  • Reason for the return

  • Any relevant details or photos (if applicable)

Our support team will provide step-by-step instructions and the correct return address.
Do not ship any items back without prior approval, as unauthorized returns may not be processed.

Return Shipping Costs

  • Return shipping costs are the responsibility of the customer.

  • If the return is due to a defective item or an error on our end, we will cover the return shipping fees.

Refund Policy

  • Refund Processing

    Once your return is received and inspected, we will notify you of the approval or denial of your refund.
    Approved refunds are issued to the original payment method within 2 business days.

    Refund Timeline

    Processing times may vary depending on your bank or payment provider.

    Refund Not Received?

    If you do not see your refund after 5 business days from approval, contact us at [email protected] so we can look into it.

    Sale Items

    Discounted or sale-priced items are not eligible for refunds.
    Only regular-priced items may be returned.

Exchanges Policy

We do not offer direct exchanges.
If you would like a different size or style, please:

  1. Complete a return for a refund

  2. Place a new order for the replacement item

Non-Returnable Items

We cannot accept returns for:

  • Items that show wear, stains, odor, or damage

  • Products missing original packaging or tags

  • Items returned after the 30-day window

Damaged or Defective Products

If your item arrives damaged or defective, email us immediately at [email protected].
We will replace the item or issue a refund at no extra cost once the issue is verified.

Return Address

To ensure your return is processed correctly, you must contact us first.
The return address will be provided by our support team.
Items sent back without authorization may be refused.

Contact Us

If you have questions about this policy or need assistance with an order, reach out to us any time at:
📧 [email protected]

We’re here to help.